Plans Unlimited

A great resource for building things yourself


A division of Settich Media, LLC 
 
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Frequently Asked Questions

Our Satisfaction Guarantee

No fine print here: 100% satisfaction guaranteed for 100 days. If you wish to return an item during that period, simply mail it to Settich Media, Returns Department, PO   Box 34473, North Kansas City, MO 64116. A book with a personalized inscription may not be returned.

Two Ways To Place Your Order

You can order online or by mail. Even if you plan to mail your order, you can still use the convenient shopping cart technology described below. Fill the cart with all the items you want, then proceed to checkout.

Now, print the order form and send it with your check or money order to:
Settich Media
Order Desk
PO  Box 34473
North Kansas City, MO 64116.

Use Our Convenient Online Ordering System

We’ve chosen an easy-to-use shopping cart technology to make online ordering easy and convenient. Simply click on the ordering icon to place items into your cart. You can then add or subtract items at any time before you finalize payment. And even if you leave our site, you can return at any time within 7 days to complete your order. (This feature works only if you use the same computer and it accepts cookies.)

Shipping at Reasonable Rates

Aren’t you tired of companies that charge sky-high shipping and handling fees? Us too. That’s why we have a low and easy-to-understand shipping chart for orders within theUnited States.

Most packages travel by First Class or Priority Mail of the United States Parcel Service. For large shipments, we may choose United Parcel Service or FedEx ground services.
Up to $49.99               $5.75
$50.00 to $74.99         $7.50
$75.00 and up            FREE

When Does My Order Ship?

As a general rule, you can count that your order will begin its travel the next business day. But, depending when we receive your order, it may even go out the same day. Either way, you’ll get an email confirming shipment. If your package has a tracking number, we’ll include that in the message.

Where’s My Order?

Sometimes, the Postal Service provides a step-by-step shipment status report when you enter the tracking number at www.usps.com But other times, you won’t receive this level of detail. Unfortunately, we cannot provide more information than
you can get from the shipping carrier’s website.  

How About Rush Delivery?

At this time, we keep our shipping rates low by avoiding the confusing choices and time-consuming complexities of special handling.

Special Instructions

The order form has a space for you to enter comments or special instructions. Another good way to contact us is by sending an email directly to Bob Settich: [email protected]

International Orders

If you live outside the United States, tell us the items you want to order, the shipping destination, and we’ll quickly provide a customized shipping quote. The customer is responsible for any customs charges, taxes, or other fees. No, we absolutely won’t fake any documents, so please don’t ask.

Payment Methods

Our online system uses PayPal, which is very secure, and it costs you nothing to use as a buyer. If you don’t already have a PayPal account, you can set one up in minutes at their secure website www.paypal.com As a funding source for
payment, you can use your bank account and/or a wide range of credit cards:
Visa, MasterCard, American Express, and Discover.

With a mail-in order, you can send a money order or your personal check. Sending cash isn’t a great idea.

Sorry, we cannot do C.O.D shipments.

How About Security?

When you make a purchase, PayPal collects the amount you authorize from the source (bank account or credit card) that you specify. As a purchaser, it costs you nothing to use. PayPal then subtracts a processing fee, and sends payment to Settich Media/Plans Unlimited. We never see your financial information.

Special Offers and Discounts

When you subscribe to our email list, you’ll be the first to receive notices of sales, discounts on new products, and other offers. (Saving money is only great reason to sign up.) If the offer involves a Promotion Code, enter it in the space provided on the online order form.

Availability of Inventory

We use our in-house resources to print plans and produce some other items, so there’s an excellent chance that item you want is in stock. Check each item description page to confirm availability.

However, some of the component packs for our plans feature very specialized hardware items that can put us at the mercy of a small number of potential suppliers. We make every effort to maintain large enough inventories to meet our customer’s needs. If we are unable to promptly ship an item you want, we will notify you immediately.

Partial Shipments and Backorders

If we are unable to ship your complete order immediately, we will ship all in-stock items and send the balance as soon as possible. We absorb the extra shipping expense of the backorder.

Institutional and Governmental Accounts

We understand that the purchasing systems used by some libraries, governmental agencies, and similar institutions may not permit electronic funds transfer and/or payment before receiving merchandise. To set up an account, please send an email to Robert Settich: [email protected]

Sustainable Packaging Materials

We share your concern for the environment, and so we choose packing materials that are recyclable and low impact. You can easily recycle our shipping envelopes, newprint padding, paper bags and corrugated boxes. The plastic parts bags used for some hardware components can be recycled along with your plastic grocery bags.

Website Errors

Being human, we may sometimes make mistakes with statements, pictures, or pricing on our website or other communications. Any errors are subject to correction at the time an order is placed. If you think you’ve spotted a mistake, please send an email to Bob Settich: [email protected]

Construction Questions

Stumped by something in one of our videos, plans, or books?
Stop scratching your head and send an email straight to Bob Settich: [email protected] You’ll get a prompt answer.

Copyright Protection

All intellectual property products of Settich Media and Plans Unlimited have copyright protection under United States and international law. The FBI investigates video piracy, and you don’t want that kind of trouble in your life. For your own use, you can watch the videos as many times as you want, but you CANNOT copy, distribute, post online, or enter any of the information into a storage retrieval system. Similar restrictions apply to our woodworking plans.

Additional Help

Still didn’t find the answer to your question? Please send an email to Bob Settich: [email protected]